FAQ

Questions about purchasing

DELIVERY

France,Spain,Belgium,Italy Germany,

Standard home delivery in 2-4 working days 5,99€ (free for orders over 49 euros),
We offer delivery in 2-4 days after confirmation of your order. Deliveries are made from Tuesday to Saturday, except on public holidays. Delivery costs are 5,99 € and free for members over 49€ of purchases.

Standard delivery to a collection point within 2-4 working days 3,99€ (free for orders over 49 euros),
We offer delivery within 2-4 days after confirmation of your order. Les frais de livraison s’élèvent à 3,99 € et sont gratuits pour les commandes de plus de 99€.

For the rest of the countries

Standard home delivery in 4-8 working days €8.99 (free for orders over €99),
We offer delivery in 4-8 days after confirmation of your order. Deliveries are made from Tuesday to Saturday, except on public holidays. Delivery costs are 8,99 € and free for members over 99€ of purchases.

WHERE DO I SEND MY RETURNS?

The address can be found on the pre-printed return slip that accompanies your purchase. If you have misplaced your return slip, please send your item(s) to the following address:

1001Creators
114 Grande rue Charles de Gaulle
94130 Notent-Sur-Marne

France

RETRACTION RIGHT

You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period begins on the day of delivery of the last item(s) of your order. To exercise your right of withdrawal, the easiest way is to complete the return form attached to your package and return the items to us using the prepaid return slip we have provided. You will find instructions on the delivery note included in your package.

However, in order to comply with the withdrawal period, all you have to do is send your letter requesting withdrawal before the expiry of the withdrawal period. Please contact Customer Service.

Effects of cancellation
We will refund all payments you have issued, without unreasonable delay and no later than 14 days from notification of your decision to withdraw from this contract. We will process the refund using the same payment method used for the original transaction and no charges will apply as a result of the refund. We may withhold the refund until we receive the returned items or a certificate of shipment of the items, whichever comes first.

Items must be returned to us as soon as possible and no later than 15 days from the date of delivery of the item(s). All our packages contain a prepaid return slip that you can use to return the items. The direct cost of returning the items will apply, 1€.

You are solely responsible for the loss of value of the articles following a use other than that necessary to establish the nature, characteristics and functioning of the articles.

CAN I RETURN UNDERWEAR OR SWIMWEAR PURCHASED ONLINE?

As with all other items, you may return bathing suits and underwear, provided they have not been worn and are in their original condition.

CARD PAYMENT - FAST AND SECURE?

We accept the following credit cards: VISA and MasterCard.

For your security, all transactions are encrypted*.

HOW CAN I APPLY A DISCOUNT TO MY ORDER?

Discount codes can be added to the shopping cart or at the time of order confirmation.

IS IT POSSIBLE TO RESERVE ITEMS THAT ARE ADDED TO MY BASKET?

When you add it to your basket, an item is saved for 7 days but its availability cannot be guaranteed. If an item is very popular, it may be available when you add it to your shopping cart but out of stock at the time of checkout.

FEATURES AND MAINTENANCE

At 1001Creators you can find a large range of clothing made of natural, artificial and synthetic materials. Both on 1001Creators.com and on the apparel itself, you will get detailed information about each item’s composition.

All our animal products come from animals that have been treated in an ethical and responsible manner.

Our clothing meets the highest standards of health, safety and environmental sustainability.

CARE INSTRUCTIONS

On our website, in the COMPOSITION AND MAINTENANCE section of each article, as well as on the labels of our garments, you will find information for optimal care of your clothes.

Here are some additional tips depending on the material used:

  • Cotton Clothes made with this fibre, thanks to its hygroscopicity and morphology, provide natural comfort and a pleasant touch. Cotton is particularly suitable for clothing in direct contact with the skin. It can be washed using conventional processes, provided that the dyeing and finishing allow it according to the symbols and indications specified on the label.
  • Tencel This is an artificial fibre made from cellulose. It offers an exceptional combination: soft, strong, fresh, absorbent and low pilling. It does not wrinkle easily, does not shrink and can be ironed without problems.
  • Wool A natural fibre, wool has a high degree of moisture absorption, making it supple. Its high insulating capacity helps to protect against the cold. Clothes made of wool do not wrinkle easily, they are soft to the touch, warm and suitable for winter and autumn clothing. If they develop pilling, the small balls can easily become detached. Please note that they shrink by felting and should be washed by hand, at low temperature or dry, always following the washing instructions on our label.
  • Polyester This is a highly resistant and versatile synthetic fibre with low moisture absorption and the ability to accumulate static electricity. Easy to maintain, does not shrink when washed, does not wrinkle and dries quickly, but can develop pilling. If this happens, it can be removed by cutting the fibres.
  • Linen This natural fibre offers a comfortable cool feeling, it is resistant, not very elastic and very absorbent, which is why it is customary to see it on our summer clothes. We generally recommend hand washing as it has a great tendency to shrink and wrinkle.
  • Silk A natural fibre whose touch and shine are very characteristic. Good moisture absorption. It cannot be washed at high temperatures or spun, so it is not advisable to dry it in a tumble dryer. We generally recommend dry cleaning and to iron it, always put a cloth on top.
  • Down jackets and padded jackets Clothes made of natural feathers as well as those made of synthetic fibres can be machine washed. We recommend turning the garment inside out and closing the zippers and hook and loop tapes. Drying is very important to prevent the feathers from felting. The tumble dryer is allowed.
  • Leather and suede If cleaning is superficial, we recommend using a damp cloth. If a thorough cleaning is necessary, we recommend that you call in a specialist in these materials.
  • Avoiding discolouration Some of our clothes may stain more than others. You will be warned, because these clothes have WARNING labels specifying this point.
  • Garments with decorations We recommend that you remove removable details from the garment before washing it.
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