FAQ

The address can be found on the pre-printed return slip that accompanies your purchase. If you have misplaced your return slip, please send your item(s) to the following address:

You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period begins on the day of delivery of the last item(s) of your order. To exercise your right of withdrawal, the easiest way is to complete the return form attached to your package and return the items to us using the prepaid return slip we have provided. You will find instructions on the delivery note included in your package.

As with all other items, you may return bathing suits and underwear, provided they have not been worn and are in their original condition.

At 1001Creators you can find a large range of clothing made of natural, artificial and synthetic materials. Both on 1001Creators.com and on the apparel itself, you will get detailed information about each item’s composition.

All our animal products come from animals that have been treated in an ethical and responsible manner.

Our clothing meets the highest standards of health, safety and environmental sustainability.

On our website, in the COMPOSITION AND MAINTENANCE section of each article, as well as on the labels of our garments, you will find information for optimal care of your clothes.

Here are some additional tips depending on the material used:

• Cotton Clothes made with this fibre, thanks to its hygroscopicity and morphology, provide natural comfort and a pleasant touch. Cotton is particularly suitable for clothing in direct contact with the skin. It can be washed using conventional processes, provided that the dyeing and finishing allow it according to the symbols and indications specified on the label.
• Tencel This is an artificial fibre made from cellulose. It offers an exceptional combination: soft, strong, fresh, absorbent and low pilling. It does not wrinkle easily, does not shrink and can be ironed without problems.
• Wool A natural fibre, wool has a high degree of moisture absorption, making it supple. Its high insulating capacity helps to protect against the cold. Clothes made of wool do not wrinkle easily, they are soft to the touch, warm and suitable for winter and autumn clothing. If they develop pilling, the small balls can easily become detached. Please note that they shrink by felting and should be washed by hand, at low temperature or dry, always following the washing instructions on our label.
• Polyester This is a highly resistant and versatile synthetic fibre with low moisture absorption and the ability to accumulate static electricity. Easy to maintain, does not shrink when washed, does not wrinkle and dries quickly, but can develop pilling. If this happens, it can be removed by cutting the fibres.
• Linen This natural fibre offers a comfortable cool feeling, it is resistant, not very elastic and very absorbent, which is why it is customary to see it on our summer clothes. We generally recommend hand washing as it has a great tendency to shrink and wrinkle.
• Silk A natural fibre whose touch and shine are very characteristic. Good moisture absorption. It cannot be washed at high temperatures or spun, so it is not advisable to dry it in a tumble dryer. We generally recommend dry cleaning and to iron it, always put a cloth on top.
• Down jackets and padded jackets Clothes made of natural feathers as well as those made of synthetic fibres can be machine washed. We recommend turning the garment inside out and closing the zippers and hook and loop tapes. Drying is very important to prevent the feathers from felting. The tumble dryer is allowed.
• Leather and suede If cleaning is superficial, we recommend using a damp cloth. If a thorough cleaning is necessary, we recommend that you call in a specialist in these materials.
• Avoiding discolouration Some of our clothes may stain more than others. You will be warned, because these clothes have WARNING labels specifying this point.
• Garments with decorations We recommend that you remove removable details from the garment before washing it.